Refund policy

Thank you for choosing ModernFarms Store! We strive to ensure customer satisfaction and offer store credit or exchanges for eligible items. We do not offer refunds.

Exchanges & Store Credit Only

• Timeframe: Exchanges or store credit are available within 7 calendar days of delivery.
• Condition: Items must be in new, unaltered, and unused condition, meaning:
  • No signs of wear, use, or damage.
  • Must include original packaging and accessories.
  • Cannot be a special order or custom order.
  • Cannot be an item explicitly marked as final sale or non-returnable.

Damaged or Incorrect Items

If an item is received damaged or was incorrectly shipped by us, please contact Customer Support immediately at +1 818-822-2079 or info@modernfarms.store. These items will qualify for an exchange or store credit.

Important Notes

• All exchanges and store credit are contingent upon our inspection of the returned item.
• A 15% restocking fee applies for items returned for store credit that are not defective or incorrectly shipped.
• Customers are responsible for all shipping costs unless the seller is at fault.
• Items sent back without prior authorization will not be accepted.

For any questions or to initiate an exchange, please reach out to our customer service team.

Thank you for shopping with ModernFarms Store!